Work Phone Number

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IMPORTANT: If you want to change your phone number but can't because it's grayed out, it means your admin has set it for you, and is blocking you from changing it. Contact your admin (the person who gave you your account information) and ask them for permissions to change your work phone number.

Click the box for the type of number you want to add or change, and enter the number. Use only the digits 0123456789, and no parentheses or hyphens. When adding international numbers, type the + sign, then the country code, followed by the local number.

Text telephone (TTY) mode is used for text communication over a telephone line. A TTY device must be connected to the computer to interpret the modified audio; otherwise you might experience poor audio quality during the call. Using TTY mode in a conference call may also cause audio quality issues.

If you're looking for how to change your company's profile information, such as company name and address, company phone number, and technical contact information, see Change your organization's address, technical contact email, and other information.

Use the Security Info page to change your mobile phone number and alternate email address. The alternate email address is used for important notifications, such as resetting your admin password (not your computer admin password).

In the Security info tab, select Add Method > Phone > Alternate Phone or Email to add details. To update your mobile, phone, and alternate email address details, select Change. Make sure you use something other than your Microsoft email address for your alternate email address.

Cell phone business numbers are assigned to a mobile device like your personal phone. A business call can be made directly to the cell number, or you can forward your local business calls directly to your cell.

Grasshopper is basically a business VoIP service that uses your existing mobile phone instead of an office VoIP setup. You can set up a business number, receive calls from that number using your phone, and set up as many users as you want with custom extension options.

This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account.

It happens. You left your mobile device at home, and now you can't use your phone to verify who you are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you can contact your organization's Help desk for assistance.

If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. There is no way for you to individually turn it off.

We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. The Help desk can make the appropriate updates to your account. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in.

Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. This limitation does not apply to the Microsoft Authenticator or verification code. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes.You are getting "Sorry, we're having trouble verifying your account" error message during sign-in.Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support.

Make sure your security verification method information is accurate, especially your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. To make sure your information is correct, see the instructions in the Manage your two-factor verification method settings article.

Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call you and send you a text message to make sure you receive both. If you don't receive the call or text, first check to make sure your mobile device is turned on. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. You'll need to talk to your provider. If you often have signal-related problems, we recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection.

Some phone security apps block text messages and phone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Try disabling any third-party security apps on your phone, and then request that another verification code be sent.

You sign in to your work or school account by using your user name and password. Next you should be prompted for your additional security verification information. If you are not prompted, maybe you haven't yet set up your device. Your mobile device must be set up to work with your specific additional security verification method.

Maybe you haven't set up your device yet. Your mobile device has to be set up to work with your specific additional security verification method. For the steps to make your mobile device available to use with your verification method, see Manage your two-factor verification method settings. If you know that you haven't set up your device or your account yet, you can follow the steps in the Set up my account for two-step verification article.

If you have a new phone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in the Add or change your phone number section of the Manage your two-factor verification method settings article.

If you want your smartwatch to use the same number as your primary phone, you can purchase Data with Paired DIGITS for your smartwatch for just $10/month (with AutoPay), or high-speed Data with Paired DIGITS for your paired smartphone for $20/month (with AutoPay)

You can easily manage all your numbers in the T-Mobile DIGITS app on any connected device, even if the device is with another carrier. You can also access DIGITS from any Mac or PC browser by visiting -mobile.com on Chrome or Firefox, or download a standalone app. For additional support click here. To manage your DIGITS, including who can access them, just go to myDIGITS.t-mobile.com, or in the DIGITS app settings under Line Permissions.

Yes. But calls and texts to 911 still work best from your landline or primary cell phone number, and without using Wi-Fi. You should always provide your actual location and callback number to the 911 operator and be aware that if the operator calls you back, the call may be answered by others sharing your DIGITS line. See the DIGITS Terms of Use for additional 911 information.

If both devices already have their own phone number and data plan then you can access your primary number from either phone any time through the DIGITS app. Manage all your DIGITS right inside your DIGITS app in Settings >> Advanced Options >> Line permissions OR if you are on a desktop app then visit -mobile.com.

Starting October 22, 2021, for a limited time, customers who switch to T-Mobile from an eligible carrier and bring over an eligible phone will be reimbursed up to $1000 per line on remaining device payment balance (up to 5 voice lines) via virtual prepaid card (card usually takes 15 days).

Activity trackers are just what they sound like - they track your activity. These do not provide access to features such as being able to call or text contacts, make mobile payments, stream music, receive notifications, check social media feeds, check on news, etc. A smartwatch allows you to do all of this while leaving your phone behind, plus also will provide activity tracking so you only need to wear one device to get all the benefits!

Yes, your wearable should be able to sync with your non-TMO device using Bluetooth, assuming coverage in your area is adequate from the other carrier. Samsung Gear S3 can be paired with both iOS and Android devices. If you use Data with Paired DIGITS for your wearable it must be paired to a T-Mobile phone number on the same account to use that phone number for calls and texts. At this time, the Samsung Galaxy Watch can only be paired with Samsung handsets.